FAQs

How do I know I can trust Treasures with my precious jewelry?

We have been in the jewelry industry for over 20 Years and in the same mall for over
13 years. Our experience and longevity as well as customer loyalty speaks volumes to
our dedication to providing the best service possible.

Where is Treasures located?

Inside the South Plains Mall in Lubbock Texas

Does Treasures provide any warranties on the work that is performed? How long does the warranty last?

Depending on the kind of job, the majority of the work we do includes a 3, 6 or 12
month warranty.

How long will my repair take?

Most repairs are done while you wait or within 24 hours. We want you reunited with
your treasured items!

Will I get emails on the status of my repair?

We communicate with you based on YOUR preferences. Email/Text/Call are all
options.

Can I leave more than one item at a time for repair?

Of course! You can leave as many as you’d like.

Can Treasures repair my mechanical or heirloom timepiece?

Yes, we have great expertise in watch repairs

Does Treasures offer appraisals or insurance?

Treasures offers appraisals and can advise on insurance, but we do not offer insurance
services.

What is your return/exchange policy?

Exchange within 7 days with original receipt. We do not offer refunds.

Will Treasures buy or trade any of my old jewelry?

Yes, we buy and trade old, new and broken jewelry.

Does Treasures create customized jewelry?

Absolutely! If you can dream it, we can create it.

Is my custom design truly one of a kind?

Yes! Your design is as unique as you are. We don’t share your design with anybody
else without your specific permission.

Do you offer Layaways?

Yes, 90 days layaways available with as little as 10% down.

Do you offer some kind of financing?

Yes, financing is available for all kinds of credits good/bad or No credit. Some
restrictions do apply – please contact us for more information.

Still have a question?

Please contact us for more information.

Get in touch